What does it mean?
Employee experience concerns what working for an organization feels like, including its internal tools, policies, processes, and spaces. UX and service design can contribute by improving software and workflows employees rely on. The people using internal systems also deserve thoughtful design.
Make it concrete.
Imagine support agents switching between five systems to answer one customer question. Streamlining that workflow could reduce employee frustration and improve service quality.
A common mistake.
Assuming UX is only for external customers and overlooking internal users' struggles.
When should you use it?
When designing staff-facing products, internal operations, employee onboarding, or intranets.
Why keep this thought?
Better tools and processes let employees spend more effort on meaningful work.
Explore the source.
Nielsen Norman Group — UX Disciplines: Glossary ↗An editorial interpretation of the linked source, not a direct quotation or endorsement.