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Psychology

Peak-End Rule.

Intense moments and endings can shape how an experience is remembered.

01 / THE IDEA

What does it mean?

The peak-end rule suggests an experience can be remembered disproportionately by its most intense moment and its ending.

02 / IN PRACTICE

Make it concrete.

Illustrative example: After a lengthy application, a clear confirmation and next-step summary help the experience finish well.

03 / WHAT TO WATCH FOR

A common mistake.

Trying to cover up a frustrating process with a celebratory animation.

04 / WHEN IT HELPS

When should you use it?

When designing completion, handoff, or recovery moments.

05 / FURTHER READING

Explore the source.

Laws of UX — Peak-End Rule ↗

A reference for further learning, not an endorsement or verbatim quotation.