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Metrics

System Usability Scale.

Use a ten-question survey to assess perceived usability.

01 / THE IDEA

What does it mean?

The System Usability Scale is a ten-item questionnaire used after interaction to capture people's perception of a system's usability.

02 / IN PRACTICE

Make it concrete.

Illustrative example: After testing a scheduling tool, participants answer the SUS questions to provide a comparable usability measure.

03 / WHAT TO WATCH FOR

A common mistake.

Using SUS as a substitute for watching where people struggled.

04 / WHEN IT HELPS

When should you use it?

When you need a consistent perceived-usability measure across versions.

05 / FURTHER READING

Explore the source.

John Brooke — System Usability Scale ↗

A reference for further learning, not an endorsement or verbatim quotation.